Brief people before arrival
Bring customer, asset and work-order context into one mobile view.
1Dynamics product · Field and Mobile Workforce Copilot
Agent on the Go
Put job context, updates and approved guidance in the hands of mobile teams.
Bring the right operational context to mobile employees wherever work happens, with quick access to information and easier field updates.
Why choose Agent on the Go
Designed around the work, not another disconnected tool.
Help field and mobile teams retrieve information, update work and report progress through a simple conversational experience.
Simplify field updates
Capture progress, evidence and exceptions without complex back-office navigation.
Connect office and field
Make mobile activity visible to coordinators and operational systems.
Business benefits
Practical improvement people can see.
Focus the product on a clear operational need, then measure the change in everyday work.
Faster job preparation
Give employees the relevant history, instructions and contacts before work begins.
Better update quality
Use guided steps to capture complete, consistent field information.
Quicker exception response
Route issues to the right coordinator with useful operational context.
Feature highlights
Focused capability, connected to your Microsoft platform.
Each capability is configured around the roles, data and controls that matter to your organisation.
Mobile work context
Surface relevant customer, asset, order and job information at the point of work.
Simple field updates
Capture notes, progress and exceptions without navigating complex back office screens.
Faster answers
Help employees find approved information through a natural conversational experience.
Connected operations
Keep mobile activity aligned with the systems used by office and service teams.
Product experience
Mobile operations workspace
Put approved operational context and simple updates in the hands of field teams.
1Brief2Attend3Update4Escalate
Where it fits
Start with a focused operational scenario.
The product can begin with one high-value workflow and expand as the operating model and evidence support it.
Field service visits
Access work orders, asset history, checklists and customer details.
Mobile inspections
Record findings, supporting evidence and follow-up requirements.
Warehouse and site work
Retrieve approved instructions and report operational exceptions quickly.
Microsoft integrations
Connected to the ecosystem your business already trusts.
Integration is shaped around authoritative data, secure access and supportable Microsoft patterns.
Explore Microsoft technologies →
Dynamics 365 Field ServiceConnected platform
Power AppsConnected platform
Microsoft DataverseConnected platform
Business CentralConnected platformSupport & continuous improvement
Launch confidently. Keep the product useful.
1Dynamics supports configuration, integration, adoption, monitoring and a governed improvement backlog after go-live.
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Explore productProduct FAQs
Questions before you begin.
We shape the final solution around your process, Microsoft estate and governance requirements.
Does the experience work on mobile devices?+
Yes. It is designed around focused mobile journeys for employees working away from a desktop.
Can it connect to Field Service?+
It can connect with Dynamics 365 Field Service, Dataverse and related Microsoft services according to the required workflow.
What happens when a field issue needs help?+
Escalation can include the job, customer, asset, location and captured evidence so coordinators receive useful context.
Can the workflow be tailored by job type?+
Yes. Checklists, forms, guidance and update rules can vary by role, work type and operational risk.
See it in your operating context
Explore how Agent on the Go could work for your team.
Bring us one real workflow. We will help you define the experience, connections and controls needed for a useful first release.