Fragmented channels
Store, web, mobile and service experiences show different customer and order information.
Industry solutions
Retail & Commerce
Bring stores, digital commerce, customers, products, inventory and finance into one connected operating model.
Retail & Commerce operating context
Create one connected customer, product, inventory and order experience across stores and digital channels.
We connect process, roles, controls and information before selecting products or features. That keeps the roadmap focused on the decisions, obligations and outcomes that matter in this sector.
Dynamics 365 CommerceCustomer InsightsPower PlatformMicrosoft Fabric
Operating pressures
Where disconnected work becomes visible.
Industry solutions begin with the points where delay, risk and limited information affect customers, teams or performance.
Availability gaps
Customers see stock that cannot be fulfilled or miss inventory held elsewhere.
Promotion and margin tension
Fast-changing offers make pricing consistency and profitability difficult to control.
Priority areas
Where connected operations create value.
A practical starting point for shaping the roadmap and defining measurable outcomes.
Unified commerce
Connect customer journeys across store, mobile, web and service channels.
Product and stock
Keep assortments, availability and fulfilment accurate across every channel.
Customer insight
Turn transaction and engagement data into relevant service and growth actions.
Connected value flow
From frontline activity to confident decisions.
Applications, data and automation work as one operating flow so teams spend less time reconciling information and more time acting on it.
Plan products and range
Price and promote
Engage across channels
Capture and fulfil orders
Serve and retain customers
Designed with the people who run the processCommerce and store operationsMerchandising and supply chainMarketing, service and finance
Operational outcomes
What improvement should feel like in daily work.
The roadmap is measured through clearer decisions, stronger control and a better experience for the people running the operation.
Consistent journeys
Customers can move between channels without losing context.
Better availability
Inventory and fulfilment options are visible across the network.
Relevant engagement
Transaction and interaction data supports more useful service and offers.
Client testimonials
Trusted when the work matters.
Trusted for Microsoft delivery, complex enhancement and ongoing support.
Exceptional round-the-clock support without compromising quality.
- Exceptional round-the-clock support without compromising quality. — Robert Davey, Corporate Applications & Integration, General Manager, Programmed
- Deep technical expertise and unwavering commitment to success. — Jennifer Martiz, GM Finance & Operations Solutions, Barhead Solutions
- A key partner for D365 Finance & Operations delivery. — NRW Team, Dynamics 365 Finance & Operations, NRW Holdings
Start a conversation
Bring the retail & commerce challenge. Leave with a practical operating next step.
Share where process, control, customer experience or information is under pressure in your retail & commerce operation. We will map the issue before discussing technology.
Retail & Commerce conversationNo pressure. Clear practical guidance.
You shareThe operating reality
The people, obligations, workflows and measures affected by the issue.
We exploreThe value flow
Where connected applications, data or automation could change the outcome.
You leave withAn industry relevant next step
A practical action shaped around the way your organisation actually works.