Microsoft Dynamics 365 Managed Services

Your Microsoft Stack, Expertly Managed
End-to-end managed services for Dynamics 365 Finance & Operations, Customer Engagement, and Business Central — so your team can focus on outcomes, not operations.
What Sets Us Apart
  • Data-Driven Strategies
  • Proven Results
  • Scalable Growth
  • Trusted Expertise
Why 1Dynamics

Stop Managing Your ERP. Start Growing.

Most businesses invest heavily in Microsoft Dynamics 365, then under-resource the ongoing management needed to realise its full value. Patches slip. Performance degrades. Integrations break quietly.
1Dynamics acts as your dedicated Microsoft Dynamics operations team — covering the full lifecycle from daily administration and monitoring to continuous improvement and release management.
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Proactive Monitoring

Detect and resolve issues before they reach your users or impact revenue.

Performance Tuning

Continuous optimisation to keep your Dynamics environment running at peak.

Security & Compliance

Azure AD governance, role-based access controls, and audit-ready configurations.

Dedicated Expertise

A named support team with deep Dynamics 365 functional and technical knowledge.

Platform Coverage

Managed Services Across Your Entire Dynamics 365 Ecosystem

Whether you run Finance & Operations, Customer Engagement, or Business Central or all three 1Dynamics delivers unified managed services across every platform.

D365 Finance & Operations

Finance & Operations Managed Services

Full-lifecycle operational support for your D365 FO environment from financial period close management to batch job monitoring and regulatory compliance.

  • Environment administration & LCS management
  • Batch job monitoring and failure remediation
  • Finance module support (GL, AP, AR, FA)
  • Release wave and update change management
  • Integration monitoring and data sync health
  • Security role reviews and compliance audits
  • Includes LCS monitoring & proactive alerting

D365 Customer Engagement

Customer Engagement Managed Services

Ongoing management of your D365 CE platform spanning Sales, Customer Service, Field Service, and Marketing to maximise CRM adoption and performance.

  • Environment health monitoring and patching
  • Power Automate flow management and remediation
  • Sales Hub, Service Hub and Field Service support
  • Dataverse administration and solution management
  • Azure AD / Entra ID user and licence governance
  • Custom entity, form and workflow enhancements
  • Covers Sales, Service, Field Service & Marketing

D365 Business Central

Business Central Managed Services

Comprehensive management for your Business Central environment — including user support, customisation maintenance, extension updates, and workflow optimisation.

  • Tenant administration and cloud environment health
  • Extension and ISV update management
  • User support, onboarding and end-user training
  • Custom report and Power BI dashboard support
  • Workflow and approval automation support
  • Minor configuration changes and enhancements
  • Microsoft SaaS cloud model always current
Our Approach

A Managed Services
Framework That Delivers

From initial assessment through to continuous improvement, our four-stage model ensures your Dynamics 365 investment is always performing at its highest potential.

Assess

We evaluate your current Dynamics 365 environment, integrations, performance baselines, and support gaps to establish a clear picture of where you stand.

Plan

A tailored managed services roadmap is defined including SLAs, escalation procedures, coverage scope, and a 90-day improvement backlog.

Manage

Ongoing monitoring, proactive incident response, user support, and operational administration — handled by your dedicated 1Dynamics team.

Optimise

Monthly review cycles surface optimisation opportunities, feature adoption gaps, and enhancement recommendations to continuously increase ROI.

The 1Dynamics Advantage

Built for Microsoft.
Built for Your Business

Our managed services are designed around the realities of running Microsoft Dynamics 365 at scale so you get the benefits without the overhead.

Microsoft-Certified Expertise

Certified architects and functional consultants across D365 FO, CE and Business Central not generalist support staff.

Predictable, Fixed-Cost Model

Transparent monthly pricing with no surprise invoices. Scale your support tier as your business grows.

Proactive, Not Reactive

We monitor your environments continuously and address issues before they become incidents — minimising disruption to your operations.

Named Account Team

You always know who is managing your environment. A dedicated account manager and lead consultant not an anonymous helpdesk queue.

Azure & Entra ID Governance

Integrated identity and access management across your M365 and Dynamics estate — licence optimisation included.

Monthly Reporting & Insights

Regular service reviews with system health reports, SLA performance metrics, and forward-looking recommendations.