Dynamics 365 Customer Engagement

Create stronger, more personal connections with every customer.
What Sets Us Apart
  • Data-Driven Strategies
  • Proven Results
  • Scalable Growth
  • Trusted Expertise
What We Do

Connected Experiences. Confident Relationships.

At 1Dynamics, we help organisations strengthen customer engagement by unifying people, processes, and technology.
Through Microsoft Dynamics 365, we empower teams with real-time data, AI-driven insights, and automation that enables every interaction to be more personal, meaningful, and effective.

Our approach goes beyond CRM implementation — we focus on helping you build lasting customer trust and loyalty through smarter engagement and connected experiences.

Services Offered

Our Dynamics 365 CE Solutions

We help you transform customer engagement across every stage — from first contact to long-term relationship.

Dynamics 365 Sales

Boost sales productivity and responsiveness with AI-powered insights, pipeline visibility, and guided selling tools that help your team close deals faster.

Dynamics 365 Customer Insights

Understand your customers like never before with unified data, behavioural analytics, and intelligent segmentation that drives targeted engagement.

Dynamics 365 Customer Service

Deliver faster, more efficient support through AI, automation, and self-service options — enhancing satisfaction and loyalty.

Dynamics 365 Contact Centre

Provide seamless, omnichannel customer experiences with centralised communication, intelligent routing, and integrated service analytics.

Dynamics 365 Field Service

Empower your field teams with connected tools and AI scheduling to ensure timely, efficient, and high-quality on-site service.
How We Work

Collaborative. Insight-Led. Customer-Focused.

Every CRM transformation begins with understanding your customers and your business goals.
We align Microsoft technology with customer engagement strategies that improve satisfaction, retention, and overall growth.

Discover & Define

We assess your existing customer engagement processes to identify areas for improvement and technology alignment.

Plan & Configure

Our team designs a tailored CRM solution using Dynamics 365 capabilities that support your sales, marketing, and service objectives.

Deploy & Enable

We implement and integrate Dynamics 365 across departments — ensuring seamless collaboration, automation, and adoption.

Optimise & Grow

We continuously refine your CRM system, introducing insights and automation that evolve with your business and customers.